FREE PDF QUIZ 2025 FANTASTIC SAP NEW C-C4H56I-34 STUDY MATERIALS

Free PDF Quiz 2025 Fantastic SAP New C-C4H56I-34 Study Materials

Free PDF Quiz 2025 Fantastic SAP New C-C4H56I-34 Study Materials

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q50-Q55):

NEW QUESTION # 50
You are configuring SAP Service Cloud Version 2 to automatically assign employees to a case. Which feature can help with this?

  • A. Prioritization settings
  • B. Routing
  • C. Process for cases
  • D. Escalation

Answer: B


NEW QUESTION # 51
Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note:
There are 2 correct answers to this question.

  • A. Installed base
  • B. Calls
  • C. Contracts
  • D. Cases

Answer: B,D

Explanation:
The Timeline tabstrip in the Customer Hub provides a chronological view of customer interactions and related activities.
* Cases (A) are displayed here to track the history of customer issues and resolutions.
* Calls (D) (phone interactions) are shown as part of the interaction timeline.
* Installed base (B) and contracts (C) are managed in separate sections (e.g., dedicated tabs for assets or agreements) and do not appear in the Timeline.
References:
* SAP Help Portal: Customer Hub Timeline
* SAP Documentation: Managing Customer Interactions


NEW QUESTION # 52
Which of the following objects can you assign to an installed base at item level? Note: There are 2 correct answers to this question.

  • A. Registered product
  • B. Product
  • C. Maintenance plan
  • D. Warranty

Answer: A,B


NEW QUESTION # 53
Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.

  • A. The installed base must be set to active status.
  • B. At least one registered product must be assigned to the installed base.
  • C. An active service contract must be added to the installed base.
  • D. A customer needs to be assigned to the installed base.

Answer: A,D

Explanation:
Prerequisites for using installed bases in cases:
* Assign Customer (A): Links the installed base to a business partner for context.
* Active Status (B): Only active installed bases can be referenced in cases.
Why other options are incorrect:
* C. Registered Product: Not mandatory (e.g., empty installed bases can exist).
* D. Service Contract: Optional for entitlements, not core to installed base usage.
References:
* SAP Help Portal: "Installed Base in Case Management".


NEW QUESTION # 54
Which configuration steps are mandatory to link customer e-mails with cases? Note: There are 2 correct answers to this question.

  • A. Assign the team responsible for handling cases.
  • B. Create a case routing rule.
  • C. Maintain and activate at least one e-mail channel.
  • D. Set up a rule to route the e-mail to the tenant's technical e-mail address.

Answer: B,C


NEW QUESTION # 55
......

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